Conversion to New Property Management Software System
at North Coast Community Homes

Karen Palivoda, Property Services Secretary

A dramatic change is taking place in the Property Management Department of North Coast Community Homes (NCCH). A new, technologically advanced, web-based software system is being implemented in stages that will greatly enhance the efficiency and cost management of the maintenance and development of NCCH properties. This system will enable NCCH property development work to become paperless, more decentralized and cost efficient.

North Coast Community Homes handles approximately 6,000 repair requests annually. The new system will enhance our management of this large volume of work orders by automatically collecting information on time spent on each maintenance task, vehicle upkeep requirements and fuel cost efficiencies of each maintenance vehicle.

At the end of 2009, all departmental information was transferred into the new program. Maintenance staff members are learning to use smart phones that can receive work orders as emails. As the program becomes more fully implemented maintenance staff members may be able to enter their receipts and bills on these phones for quicker and more efficient handling. The system has automated time tracking features and GPS modems that can help maintain our vehicles.

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